Helping a SAAS Platform Deploy Voice AI Agents in Weeks

A fast-growing AI SAAS platform serving law firms was seeing a huge demand for voice agents. Their team was busy with their existing roadmap, so they partnered with Agent Studio to accelerate the process. The agency built the first batch of voice agents using a low-code platform. Then, they defined a detailed plan that the platform’s tech team used to integrate voice agents into their product.

Client

An AI-powered client relationship and retention platform that revolutionizes how mass tort and other law firms build trust, prevent client loss, re-engage disengaged clients, and drive growth.

Objective

The client was looking to launch their first AI voice agents within a few months.

Work

We split our work into the following phases:

• Identify relevant voice agent solutions: We conducted a detailed analysis of four different voice AI vendors, focusing on their product capabilities, company background, pricing models, development roadmaps, service structures, and security/privacy practices.
• Validate the most appropriate candidate: We built quick prototypes with the two most promising vendors to complete the vendor assessment.
• Build the first few agents: Using the selected platform, we built the first four voice agents. These agents covered the most common use cases that the client’s AI agents would need to support in the future.
• Identify gaps in the workflow: While building and testing the agents, we identified potential issues the client might face moving forward.
• Define an integration plan: Based on our findings and considering the client’s needs and insights, we reviewed the vendors’ APIs in detail and documented a comprehensive integration plan that their team used as a technical spec.
• Document a recommended workflow: To empower the client’s team to continue creating voice agents autonomously, we documented a recommended end-to-end workflow streamlining the process from their client request to a functional agent.

Results

Our part-time engagement helped the client:

• Choose the right vendor based on their technology, operational, and cost requirements.
• Demonstrate momentum and concept clarity by showcasing the first batch of voice agents to both investors and potential clients.
• Establish a clear path to integrate voice AI into their platform.

Conclusion

In around 8 weeks, the platform was ready to launch their first campaign powered by AI voice agents in production. The initial agents were used to demonstrate real-world functionality and potential impact, helping communicate the vision clearly to both investors and prospective clients. The documented integration plan showed a clear path for deploying voice AI within their existing platform.

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